Mortgage broker mentoring · Australia-wide

Become a mortgage broker. Done properly.

A structured 24-month mentoring pathway that helps new brokers move from qualification to confident, compliant and independent business ownership — with experienced support on the files that matter.

4.9 average rating 120+ reviews 75+ yrs combined experience Australia-wide support
A REFS mentor and a new mortgage broker discussing a lending scenario together
Start where you are

Where are you starting from?

Recommended next step

Understand the full picture first

Understand the qualification, mentoring, aggregator and financial-runway steps before committing.

Discuss my pathway
The real challenge

Passing the course is only the beginning.

The qualification opens the door. The demanding part is the two years that follow — applying lender policy to real people, structuring live deals, managing documentation, building reliable referral sources, staying compliant and running a brand-new business at the same time.

That's the stretch where good brokers are made, and where the right support makes the difference.

2 years

The window where new brokers most need structure, live-file guidance and a team to lean on.

Left to figure it out
Supported file by file
Irregular accessReliable access
Theory aloneLive-deal application
Delayed file feedbackPre-lodgement guidance
One person's capacitySpecialist team access
No defined milestonesStructured progression
Reactive learningPlanned development
Why it's worth it

This is more than a new job.

01

A client book you own

Relationships and records that stay with you — the foundation of a genuine business asset.

02

Recurring trail income

Income that builds quietly in the background as your book grows and holds.

03

Control over your time and business

Decisions about how, when and with whom you work sit with you.

04

Long-term, uncapped business potential

Room to grow at your own pace, without a salary band setting the ceiling.

The 24-month pathway

A clear pathway from first steps to independence

  1. Stage 1 · Months 0–6

    Foundation & Launch

    Set up to trade well
    • Business and operational setup
    • Aggregator and accreditation pathway
    • Compliant client workflow
    • Referral strategy
    • First application and first settlement
  2. Stage 2 · Months 6–12

    Supervised Production

    Build a rhythm
    • Consistent lodgement rhythm
    • Active pipeline
    • File preparation and progression
    • Comprehensive pre-lodgement review
  3. Stage 3 · Months 12–18

    Momentum & Complexity

    Widen your range
    • Standard files handled end-to-end
    • Broader scenario range
    • Complex matters with mentor guidance
    • Self-generated business development
  4. Stage 4 · Months 18–24

    Independence & Graduation

    Stand on your own
    • Sustainable production
    • Strong file quality
    • Risk-based oversight
    • Graduation readiness
    • Self-sufficient business operation
How support changes: Highly involved early → progressively lighter as capability grows.
What support looks like

Support built around real work

The heart of it

Dedicated mentor access

No session counter. Ask the question while the file is live — when the answer actually matters.

  • A direct line to your mentor, not a ticket queue
  • Guidance while the deal is live, not days later
  • A whole team of specialists behind every answer
  • Support that eases off as your confidence grows
Ask the question while it still changes the outcome.

Live deal clinics

Work through real scenarios with the team.

Pre-lodgement file support

A second set of eyes before it goes in.

Weekly group training

Regular, practical sessions with peers.

Loan structuring guidance

Structure scenarios with confidence.

Compliance & documentation

Keep files clean and defensible.

Business & referral systems

Build a pipeline that keeps flowing.

Templates, scripts & tools

Practical resources you can use today.

Six-month progression reviews

Clear checkpoints on how you're tracking.

Exact access conditions and service standards are confirmed during onboarding.

Tools & resources

See the numbers clearly

Explore a loan repayment scenario, or model how a growing loan book may create upfront and trail revenue.

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Illustration only. Actual commissions, trail, splits, clawbacks, loan retention, expenses, GST and tax vary. This calculator is not financial advice and is not an income guarantee.
Meet the mentors

Not one perspective. A team of specialists.

Portrait of Debbie Hutchings, REFS Australia program leader
Program leader

Debbie Hutchings

Director & Head Mentor

Leads the REFS mentoring program and its team of specialist mentors, with a focus on getting new brokers writing quality files early and building businesses that last.

25+ years experience New-broker mentoring Business development
View profile
Proof

Built for confidence in the real world

4.9
Average review rating
120+
Verified reviews
75+
Years combined experience
7
Specialist mentors
Deb and her team were absolutely fantastic to work with and gave a massive boost to my mortgage broking career. Reliable, practical support exactly when I needed it.
NP Nick ParkGoogle review
Choosing REFS for my new broker mentoring has been one of the best decisions I've made in my career. The structure and live-file guidance made a real difference.
MK Mark KlobučarGoogle review
REFS came highly recommended by my aggregator and they delivered on the lofty expectations that were set — professional, approachable and genuinely helpful.
DC Daniel CordukesGoogle review

Read more success stories

Beyond mentoring

Other ways to work with REFS

A broker team in a hands-on training workshop Training

Training for broker teams

Practical, hands-on sessions that lift a whole team's capability.

  • Online training
  • Professional development days
  • Workshops
  • Sales, process and growth training
Enquire about training
A one-to-one broker business consulting conversation Consulting

Consulting for broker businesses

One-to-one and team guidance to sharpen how your business runs.

  • One-to-one consulting
  • Team consulting
  • Operational improvement
  • Client and business-development strategy
Enquire about consulting

Explore training and consulting

Education & industry partners

Northpoint Aggregation LendBridge Brokers Institute Australia FinServ Academy MortgageOne
Questions

Common questions, answered plainly

Straight answers on mentoring, timing and how the 24-month pathway actually works.

Still have a question?

Book a relaxed 20-minute call and we'll talk it through — no hard sell.

Book a pathway call

Start with a clear roadmap.

Tell us where you are now. We'll help you understand the qualification, mentoring, aggregator and business steps ahead — whether or not you decide to proceed with REFS.

No hard sell Clear next steps Australia-wide appointments
Book a pathway call

A 20-minute conversation about your next steps.

No obligation. We'll listen to where you are, answer your questions, and outline a sensible pathway — the qualification, mentoring, aggregator and business steps ahead.

  • 01 We understand your current stage and goals.
  • 02 We map the steps and where support fits.
  • 03 You leave with clear next actions — whether or not you proceed with REFS.

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Book a 20-minute pathway call