Privacy Policy

Last updated: August 2026

1. Introduction

REFS Australia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact or enquiry form
  • Subscribe to our email notifications
  • Book a pathway call or consultation
  • Register for training programs
  • Communicate with us via email, phone, or other means

This information may include:

  • Name and contact details (email address, phone number)
  • Professional information (current role, experience level, qualifications)
  • Business information (aggregator, business structure)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and browser type
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Send you information about our mentoring, training, and consulting services
  • Process bookings and registrations
  • Improve our website and services
  • Comply with legal obligations
  • Communicate with you about your mentoring program or training

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

  • To trusted service providers who assist us in operating our website and conducting our business (subject to confidentiality agreements)
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us: